This Privacy Policy explains how JeyCar, operated by Jey Car Wash Inc. located at 621 St. Laurent Blvd, Ottawa - K1K 3A3, Canada, collects, uses, stores, shares and protects the personal information of visitors to the website at www.jeycar.buzz and of individuals who use our car wash and detailing services. We are committed to handling your information responsibly and in a way that respects your privacy.
By using our website or our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please discontinue use of the website and contact us with your concerns before providing any personal information.
Contents
- Scope of This Policy
- Information We Collect
- How We Collect Information
- How We Use Your Information
- Legal Basis for Processing
- Cookies and Similar Technologies
- How We Share Information
- Third-Party Services
- Data Retention
- Data Security
- International Data Transfers
- Your Privacy Rights
- Privacy for Children
- Do Not Track Signals
- Changes to This Policy
- How to Contact Us
1. Scope of This Policy
This Privacy Policy applies to information we collect through the JeyCar website, through our online booking and contact forms, through email and telephone communications, and through your in-person use of our car wash and detailing services. It also applies to information collected when you sign up for a membership, make a booking, request a quote, or contact our support team.
This policy does not apply to websites, applications or services operated by third parties, even where those services are linked from our website. We encourage you to review the privacy policies of any third party before you provide personal information to them.
This policy also does not apply to information that has been aggregated or anonymized so that it can no longer be linked to an identifiable individual. We may use such aggregated data freely for business and analytical purposes.
2. Information We Collect
We collect several categories of information to operate our services and improve your experience. The types of information we collect depend on how you interact with us, and we collect only what is reasonably necessary to provide the services you request and to run our business properly.
Information You Provide Directly
- Contact details such as your name, email address and telephone number.
- Booking details such as your preferred date, time, vehicle type and selected package.
- Membership details such as your payment method and plan preferences.
- Messages and other content you submit through our contact or booking forms.
- Vehicle information you share with us, such as make, model and general condition, to help us prepare for your service.
Information Collected Automatically
- Technical details such as your browser type, operating system and device information.
- Usage details such as the pages you visit, the time and date of your visit, and how you navigate the site.
- Approximate location information derived from your internet connection.
- Log data such as your internet protocol address and the pages you request from our servers.
Payment Information
When you pay for a service or membership, your payment card details are handled by our third-party payment processor. We do not store full payment card numbers on our own systems. We may retain a record of the transaction, including the amount, date and a reference identifier, for accounting and customer service purposes.
We do not collect sensitive categories of personal information, such as health information or government identification numbers, unless you choose to provide them voluntarily and it is strictly necessary to provide a service you have requested.
3. How We Collect Information
We collect information directly from you when you fill out a form on our website, send us an email, call our team, book a service or sign up for a membership. We also collect information automatically through cookies and similar technologies when you browse our website.
In some cases we may receive information from third parties, such as payment processors that confirm a transaction, or analytics providers that help us understand how visitors use our site. When we receive information from a third party, we handle it in accordance with this Privacy Policy.
We may also collect information when you interact with us in person at our location, for example when our staff record your booking details or note a preference you have shared with us so that we can serve you better on future visits.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate and maintain our car wash and detailing services.
- To process bookings, memberships and payments.
- To respond to your questions, requests and support inquiries.
- To send you service-related communications such as booking confirmations and reminders.
- To send you marketing communications, where you have opted in to receive them.
- To improve our website, services and customer experience.
- To protect the security and integrity of our website and business.
- To comply with legal and regulatory obligations.
We only use your personal information for the purposes described in this policy or for purposes that are compatible with those described here. We do not sell your personal information to third parties. When we analyze usage data to improve the website, we prefer to use information that has been aggregated or anonymized so that it does not identify any individual.
5. Legal Basis for Processing
Where applicable law requires us to identify a legal basis for processing personal information, we rely on one or more of the following grounds. We process information with your consent when you choose to provide it and agree to receive certain communications. We process information as necessary to perform a contract with you, such as completing a booking or delivering a service you requested.
We also process information to pursue our legitimate business interests, such as improving our services, preventing fraud and keeping our website secure, provided those interests are not overridden by your rights and freedoms. Finally, we may process information to comply with a legal obligation, such as record keeping or tax requirements.
If you have questions about the specific legal basis we rely on for a particular processing activity, please contact us using the details at the end of this policy.
8. Third-Party Services
Our website may contain links to third-party websites or services that are not operated by Jey Car Wash Inc. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices or the content of any third-party website, and we encourage you to read their privacy policies before providing any personal information.
We may also use third-party analytics and advertising tools that collect information about your browsing activity. These tools help us measure the effectiveness of our website and reach users who may be interested in our services. You can learn more about these tools and how to opt out through the privacy settings offered by each provider.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of information and the purpose for which it was collected.
For example, we typically retain booking and membership records for as long as your account is active and for a reasonable period afterwards to resolve disputes, enforce our agreements and comply with tax and accounting obligations. When information is no longer needed, we securely delete or anonymize it.
When we establish a retention period, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and whether those purposes can be achieved by other means. Information that is anonymized is no longer considered personal information and may be retained for analytical purposes.
10. Data Security
We use appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. These measures include secure storage, restricted access to personal data and regular review of our security practices.
Access to personal information within our business is limited to team members who need it to perform their duties, and those team members are required to treat the information as confidential. We also use secure connections for our website and keep our systems updated to protect against common threats.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately.
11. International Data Transfers
Our business is based in Canada, and we generally store and process personal information within Canada. In some cases, service providers we use may store or process information in other countries. When we transfer information across borders, we take steps to ensure that appropriate safeguards are in place to protect that information in accordance with applicable privacy laws.
If you are located outside Canada and choose to provide information to us, please be aware that your information may be transferred to, stored and processed in Canada or another jurisdiction where our service providers operate. The data protection laws in those jurisdictions may differ from the laws in your country of residence.
By providing your information to us, you acknowledge that it may be transferred as described in this section. We will only transfer your information where we are satisfied that a comparable level of protection will apply.
12. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include the right to access the information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your information, the right to object to or restrict certain processing, and the right to request a copy of your information in a portable format.
You may also have the right to withdraw consent at any time where processing is based on consent, and the right to opt out of marketing communications. To exercise any of these rights, please contact us using the details in the How to Contact Us section below. We will respond to your request within the timeframe required by applicable law.
When you submit a request, we may ask you to verify your identity before we take action. This helps us ensure that personal information is only disclosed to the person it belongs to. We will not discriminate against you for exercising any of your privacy rights.
Marketing Communications
Where you have opted in to receive marketing communications from us, you may opt out at any time by using the unsubscribe link in our emails or by contacting us directly. Opting out of marketing does not affect transactional messages that are necessary to provide a service you have requested, such as booking confirmations.
13. Privacy for Children
Our website and services are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take steps to delete that information from our records.
14. Do Not Track Signals
Some browsers offer a Do Not Track feature that sends a signal to websites requesting that they not track your browsing activity. Because there is no consistent industry standard for how websites should respond to these signals, our website does not currently change its behavior in response to Do Not Track signals. You can, however, manage cookies and tracking through your browser settings as described in the Cookies section above.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make changes, we will update the last updated date at the top of this page. If the changes are material, we will take reasonable steps to notify you, such as by posting a notice on our website.
We encourage you to review this page periodically so that you remain informed about how we protect your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.
16. How to Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below. We take privacy matters seriously and will do our best to address your inquiry promptly.
Jey Car Wash Inc.
621 St. Laurent Blvd, Ottawa - K1K 3A3, Canada
Email: request@jeycar.buzz
Phone: +16185767473
Website: www.jeycar.buzz